Ask Nick Johnson / Services
What I can help with
Everyday tech, fixed over a call with your screen in front of you. Two options, no charge up front, and you pay only once it's working.
Every request goes to me, Nick, not a call center. I read your message, reply within one business day, and if I can't fix your problem there's no charge at all.
The two options
Quick fix
One problem, sorted in one short call. Most things people bring me fit here: a setting that moved, an account that won't sign in, a phone that stopped syncing, a printer that vanished from the Wi-Fi.
Session
A few things at once, setting up a new device, moving to a new phone, or a problem that needs patience to track down. We take our time and go at your pace.
Not sure which? Pick "not sure" on the form and I'll suggest one when I reply. If a Quick fix turns into something bigger, I'll say so before the clock runs on.
The kinds of things I fix
- Phones and tablets: messages, contacts, storage, backups, app trouble, settings that moved
- Home internet and Wi-Fi: slow speeds, dead spots, drops, router settings, what to tell your provider
- Smart home and connected devices: speakers, thermostats, cameras, doorbells, plugs that won't pair
- Online security and privacy: passwords and password managers, two-step sign-in, scam and phishing checks, tightening what your devices share
- Computers: Windows and Mac setup, updates, email, printers, "it just stopped working"
- Cars: pairing your phone, the built-in apps, the car's own account
- Anything else in the drawer: TVs, streaming boxes, e-readers, the rest
What I don't do
- Repair broken hardware or cracked screens
- Recover files from a drive that has died
- House calls, for now; everything is over a call
- Get into an account or device that isn't yours
- Keep your passwords, record a session, or take screenshots of your screen
If your problem is one of those, I'll tell you plainly and point you somewhere useful if I can.
How a session goes
- You send the help form in your own words.
- I reply within one business day with what I think is happening, which option fits, and a time.
- We get on a call. If I need to see your screen, it's only with your okay, only while we work, and you can stop at any time.
- When it's fixed, we agree it's fixed, and then you pay. If it isn't, you don't.
- Thirty days later, I delete your request. Details on the privacy page.
Before we start
Please have a current backup of your device. I work carefully, but the terms are honest about it: this is my experience and best effort, not a guarantee, and your data is yours to protect.