Ask Nick Johnson / Ask for help

Something not working? Let's sort it out.

Tell me what's going on in your own words. There's no wrong way to describe it. I'll read it myself and get back to you within one business day with what I think is happening, what it would cost, and when we can do it.

How this works

You don't pay anything up front. We fix it together, and you pay once it's working. If I can't fix it, there's no charge at all. I've spent 18 years helping people with exactly this.

Pay only when it's fixed

Quick fix

One problem, sorted in one short call. This covers most of what people bring me.

$75 · about 30 minutes

Session

A few things at once, setting up a new device, or a problem that needs some patience. We take our time.

$150 · up to 90 minutes

A few things I'll be honest about

I can't repair broken hardware, recover files from a drive that's died, or make house calls just yet. And if something is beyond what I can fix, I'll tell you that plainly rather than waste your time or money.

Your privacy matters to me

If I need to see your screen, it's only with your okay, only while we're fixing the problem, and you're watching the whole time. I never record anything, and I never keep your passwords.

What you write here stays with me. I delete it 30 days after we're done, or right away if you ask.

Tell me what's going on

Which sounds right? (required)

Plain words are perfect. Just please don't put any passwords in here.

How would you like me to get back to you? (required)

Just the one that matches your choice above. I won't use it for anything else.